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Strike a Chord: Lifeline Workers Support Callers - and Each Other

Taking phone calls at four in the morning isn't glamorous, but sometimes, it's necessary. As part of WFUV's Strike a Chord campaign on teen suicide prevention, Jeff Coltin talks to someone who's done just that.

Work on a suicide hotline can be difficult.

"It takes a very specific kind of person to take crisis calls and do crisis intervention, and no one who's in that field would say that you can do that alone either," said Allyee Whaley, Crisis Services Coordinator for the Trevor Project.