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Customer Satisfaction for Metro North is Up

Customer Satisfaction for Metro North is Up
Railroad Says Overall Approval and On-Time Performance Ratings Are Up

Customer satisfaction for Metro-North is up.

The railroad says 93 percent of its riders gave it an overall approval rating. That's up from 89 percent in 2011 when severe winter weather frequently affected service.

Satisfaction in on-time performance also is up: 91 percent compared to 88 percent in 2011.

The Port Jervis line received an all-time high 92 percent satisfaction rate.

Metro-North says 5,855 east-of-the-Hudson riders and 730 west-of-the-Hudson riders were surveyed in June.

The railroad has conducted the survey since 1988.